PPI dominates customer complaints to ombudsman

PPI dominates customer complaints to ombudsman
Shredded documents The financial ombudsman deals with cases that cannot be resolved between banks and customers
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Some 86% of all new complaints made to the UK's financial ombudsman in the first half of the year were about PPI mis-selling - a record high.

The fallout from the UK's biggest financial mis-selling scandal showed no signs of slowing, with 266,228 complaints made in the period.

These cases end up with the ombudsman if there is no agreement between a bank and its customer.