NatWest and RBS Fined £2.8 Million

NatWest and RBS Fined £2.8 Million

The Financial Services Authority (FSA) has fined Royal Bank of Scotland (RBS) and National Westminster Bank (NatWest) £2.8m for multiple failings in the way they handled customers’ complaints, responding inadequately to more than half the complaints reviewed by the FSA.

Margaret Cole, the FSA’s managing director of enforcement and financial crime said:

“We expect firms to treat customers fairly and that consumers can be confident that their complaints will be dealt with properly. The failure of these two high street banks to deal adequately with complaints put consumers at unacceptable risk and the fine of £2.8m reflects this.

Story from FSA web site.

For Natwest PPI claims visit our web page.

For RBS PPI claims visit our web page

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